Pricing
Pick a plan. The first month is on us.
Solo Practitioner
BAA IncludedFor single-provider practices.
$349/mo
+ one-time setup
- 250 minutes/mo
- 1 provider, 1 location
- 24/7 answering
- Your real prices, never invented
- Call summaries & transcripts
- English + Spanish
Practice Starter
BAA IncludedFor small practices up to 3 providers.
$445/mo
+ one-time setup
- 500 minutes/mo
- Up to 3 providers
- Custom routing & escalation
- Warm transfer with message-capture fallback
- Monthly activity report
- Most popular
Practice Pro
BAA IncludedFor busy practices that need calls booked, not just answered.
$749/mo
+ one-time setup
- 1,000 minutes/mo
- Up to 8 providers, up to 2 locations
- Scheduling connections + EMR options
- After-hours & overflow coverage
- Full Performance Report
- Priority support
Premium
BAA IncludedFor multi-location groups and referral-driven specialists.
$1,295/mo
+ one-time setup
- 2,000 minutes/mo
- Up to 20 providers, up to 4 locations
- Advanced custom call flows
- Quarterly operations review
- Referral Rescue included (up to 50 referrals/mo)
Enterprise
BAA IncludedFor multi-location groups and healthcare organizations. Custom pricing.
Custom
Tailored to your organization
- Unlimited providers & locations
- Custom integrations
- Custom BAA terms
- Pricing based on your staffing costs
First month free on standard plans · No long-term contracts · One-time setup fee per location, refundable within 30 days · Overage $0.30/min (Solo, Starter) or $0.25/min (Pro, Premium), with an alert before you hit your cap.
Add-ons
Two ways to grow beyond answering.
Referral Rescue™
$195/mo · included with Premium
Every referral faxed to your dedicated line triggers same-day patient outreach. Your scheduler gets the patient's preferences, and the referring office gets a status update.
- Up to 50 referrals per month
- Referring offices kept in the loop
Outbound Patient Campaigns
$750 covers up to 150 patients · $5 per additional
We call your recall, reactivation, and follow-up lists for you. Every conversation comes back summarized, with booked visits and preferred times captured.
- Recall and reactivation lists
- Summaries and bookings for your staff
Booking & EMR integrations
Every plan books appointments through our standard scheduling connection (Google Calendar and compatible calendar tools) at no extra charge. EMR and practice-management integrations are scoped and quoted as a one-time setup — we confirm the fee before you pay anything. Where direct integration isn't possible, CliniRelay captures every booking request with the caller's preferred times so your staff can confirm it in seconds.
Honest about setup fees
Standard setups are refunded in full if you cancel within 30 days; integrated setups cover real engineering work and are non-refundable, and we tell you which applies before you pay. On multi-location plans the setup fee applies per location, since each one gets its own number, call flows, and price list.
The math
Compared to another front desk hire.
Not a replacement for your team — a replacement for voicemail, the answering service bill, and the calls nobody got to.
| Additional front desk hire | After-hours answering service | CliniRelay | |
|---|---|---|---|
| Monthly cost | $3,400 – $4,800 (wages + payroll tax) | $400 – $1,500 (billed per minute, ~$2/min) | $349 – $1,295 |
| Hours covered | ~40/week, minus breaks | After-hours only | 24 / 7 / 365 |
| Calls during lunch and after 5 | Voicemail | Message taken — nobody booked | Answered |
| Simultaneous calls | One at a time | Depends on staffing | Multiple calls at once — no busy signal, no voicemail |
| Sick days, PTO, turnover | Constant | N/A | None |
| Spanish coverage | If you hire for it | Surcharge per minute | Included |
| Time to onboard | 2 – 6 weeks | 1 – 2 weeks | As early as 48 hours |
| Books appointments | Yes, during office hours | No — messages only | Yes, 24/7 |
| Weekend & holiday coverage | No | Extra surcharge | Included |
FAQ
Questions practices ask us first.
Not sure which plan fits your practice? Ask us — no pressure.