Pricing
Pick a plan for your practice.
Practice
BAA IncludedFor single-location practices.
$449/mo
Setup fee quoted at onboarding.
- 500 minutes/mo
- Up to 3 providers, 1 location
- 24/7 answering
- Your real prices, never invented
- English + Spanish
- Call summaries & transcripts
- Monthly activity report
- Signed BAA included
- Most popular
Group
BAA IncludedFor multi-provider groups that need calls booked, not just answered.
$995/mo
Setup fee quoted at onboarding.
- 1,500 minutes/mo
- Up to 10 providers, up to 2 locations
- Custom routing & escalation
- Warm transfer with message-capture fallback
- Scheduling connections + EMR options
- After-hours & overflow coverage
- Quarterly operations review
- Priority support
- Signed BAA included
Enterprise
BAA IncludedFor health systems and groups with 3 or more locations.
From$2,995/mo
Tailored to your organization
- 3 or more locations, priced per location
- Pooled minutes across locations
- Custom integrations
- Signed BAA included
Every plan includes a monthly activity report. See a sample (PDF).
No long-term contracts. Cancel anytime. Setup fee quoted at onboarding, refundable within 30 days. Overage $0.30/min (Practice) or $0.25/min (Group, Enterprise), with an alert before you hit your cap.
Replacing a call center?
Whether your phones are covered by an in-house team or an outsourced vendor, CliniRelay can take the first call on every line for less than you pay today. Every call center plan is built around your operation, not a price list.
Up to 60%
lower than your current call center bill
What changes
Lower cost.
Save up to 60% of your current call center bill. Even if your call center is already outsourced, you still save.
Accuracy, every call.
Your receptionist answers only from the hours, prices, and rules you approve. It doesn't improvise, doesn't forget a policy, and routes every call where you told it to.
Consistency, 24/7.
The same answer at 2 PM on Monday and 2 AM on Sunday, in English or Spanish, with no hold queue.
People only where they're needed.
Keep a small part of your current team for escalations, or route those calls to your existing staff. Clinical questions and complex scheduling go to a person; routine calls never reach them.
How we price it
Your price is based on your call volume and coverage, not your headcount. Send us your current monthly call center cost, how many people cover your phones, and your call volume, and we'll come back with a plan priced below what you pay today.
Send us your numbersComing early 2027
Two more ways CliniRelay works for you.
- Coming soon
Referral Rescue
Every referral that arrives by fax gets read, logged, and called the same day, so the patient is reached before they forget who sent them, and the referring office hears back without anyone picking up the phone.
- Fax referrals read and logged automatically
- Same-day patient outreach
- Scheduling preferences captured
- Appointment request routed into your workflow
- Status sent back to the referring physician
Packaged pricing, announced at launch.
Notify me - Coming soon
Outbound Campaigns
The same voice your patients already know, calling out on your behalf. You set the list, the script, and the calling hours; every outcome lands in your activity report.
- Recall and reactivation lists
- No-show rebooking
- Pre-visit reminders and prep instructions
- Post-visit follow-up
- Bilingual voicemail when nobody picks up
Packaged pricing, announced at launch.
Notify me
Booking & EMR integrations
Every plan books appointments through our standard scheduling connection (Google Calendar and compatible calendar tools) at no extra charge. EMR and practice-management integrations are scoped and quoted as a one-time setup. We confirm the fee before you pay anything. Where direct integration isn't possible, CliniRelay captures every booking request with the caller's preferred times so your staff can confirm it in seconds.
Honest about setup fees
Standard setups are refunded in full if you cancel within 30 days; integrated setups cover real engineering work and are non-refundable, and we tell you which applies before you pay. On multi-location plans the setup fee applies per location, since each one gets its own number, call flows, and price list.
The math
Compared to another front desk hire.
Not a replacement for your team, a replacement for voicemail, the answering service bill, and the calls nobody got to.
| Additional front desk hire | After-hours answering service | CliniRelay | |
|---|---|---|---|
| Monthly cost | $3,400 to $4,800 (wages + payroll tax) | $400 to $1,500 (billed per minute, typically $1.50 to $2.50/min) | $449 to $995; Enterprise from $2,995 |
| Hours covered | ~40/week, minus breaks | After-hours only | 24 / 7 / 365 |
| Calls during lunch and after 5 | Voicemail | Message taken, nobody booked | Answered |
| Simultaneous calls | One at a time | Depends on staffing | Multiple calls at once, no busy signal, no voicemail |
| Sick days, PTO, turnover | Constant | N/A | None |
| Spanish coverage | If you hire for it | Surcharge per minute | Included |
| Time to onboard | 2 to 6 weeks | 1 to 2 weeks | As early as 48 hours |
| Books appointments | Yes, during office hours | No, messages only | Yes, 24/7 |
| Weekend & holiday coverage | No | Extra surcharge | Included |
FAQ
Questions practices ask us first.
Not sure which plan fits your practice? Ask us, no pressure.